Vectorio Graphics Policy

Refund and Cancellation Policy

Clear terms for custom design work, project deposits, revisions, cancellations, and final artwork delivery.

Last Updated: May 18, 2026

Full Policy

Custom Design Work Is Non-Refundable

This Refund and Cancellation Policy applies to services provided by Vectorio Graphics, including logo design, branding, vehicle wrap design, print design, signage design, digital marketing graphics, production-ready artwork, and any other custom creative services.

1. Agreement to This Policy

By requesting a quote, approving a proposal, paying an invoice, submitting a deposit, approving design work, or allowing work to begin, you agree to this policy unless a separate written agreement signed by Vectorio Graphics states otherwise.

2. No Refunds for Custom Design Services

All payments made to Vectorio Graphics are non-refundable once work has started, a project slot has been reserved, design direction has been reviewed, concepts have been created, revisions have been made, files have been prepared, or final artwork has been delivered. Custom design work is not a returnable product. It requires time, creative labor, planning, communication, file setup, and project-specific decisions that cannot be recovered once performed.

3. Deposits and Upfront Payments

Deposits, retainers, and upfront payments are used to reserve project time and begin creative work. These payments are non-refundable. If a client cancels, delays, changes direction, or chooses not to continue, the deposit remains compensation for time reserved and work performed.

4. Cancellations

A client may request to cancel a project in writing. Cancellation does not create a right to a refund for deposits, payments already made, completed work, work in progress, consultation time, design research, project setup, communication time, file preparation, or any other time already invested. If the amount of work performed exceeds the amount paid, Vectorio Graphics may invoice the remaining balance due before releasing any files or continuing future work.

5. Revisions and Scope Changes

Revisions are intended to refine the agreed design direction, not restart the project or create unlimited new concepts. The number and type of revisions included depend on the quote, invoice, package, or written agreement. Major changes in direction, additional layouts, new concepts, new file formats, new sizes, additional mockups, rush requests, or work outside the approved scope may require additional fees.

6. Client Responsibilities

The client is responsible for providing accurate project details, business names, spelling, contact information, brand files, vehicle information, measurements, photos, printer requirements, and any other materials needed to complete the project. Vectorio Graphics is not responsible for delays, rework, printing issues, installation issues, or extra costs caused by inaccurate, incomplete, late, or missing information supplied by the client.

7. Approval of Artwork

Once a design is approved verbally, by message, by email, through payment, or by use of the artwork, the approved design is considered accepted. After approval, any changes, corrections, rebuilds, resized files, or additional exports may be treated as additional work and billed separately.

8. Final Files and Delivery

Final files are released only after the required payment has been completed. Vectorio Graphics may withhold editable files, production files, print-ready files, source files, or final artwork until all balances are paid. Delivery of final files does not create a refund right.

9. Printing, Production, Installation, and Third-Party Vendors

Unless specifically stated in writing, Vectorio Graphics provides design services only. Printing, fabrication, vehicle wrap installation, signage production, material selection, color matching, and vendor output are handled by third parties. Vectorio Graphics is not responsible for third-party production errors, color variations, material issues, installation results, vendor delays, measurement issues, or costs charged by printers, installers, or manufacturers.

10. Project Delays and Abandoned Projects

If a client becomes unresponsive, delays feedback, or does not provide needed materials, the project may be paused. If there is no response for 14 days, the project may be placed on hold. If there is no response for 30 days or more, the project may be considered inactive or abandoned. Restarting an inactive project may require a new timeline, updated quote, or reactivation fee.

11. Chargebacks and Payment Disputes

If there is a concern about a payment or project, contact Vectorio Graphics first so the issue can be reviewed. Unauthorized chargebacks or payment disputes may result in paused work, withheld files, cancellation of future service, and responsibility for any dispute fees, collection costs, or unpaid balances where permitted by law.

12. Limited Exceptions

Refunds are not offered for change of mind, cancellation after work begins, dissatisfaction caused by a change in personal preference, delays caused by missing client information, or approval of incorrect details supplied by the client. Vectorio Graphics may review a billing mistake, duplicate payment, or accidental payment made before work begins. Any exception must be approved in writing by Vectorio Graphics and does not waive this policy for future projects.

13. Policy Updates

Vectorio Graphics may update this policy at any time. The version posted on this page applies unless a separate written agreement states otherwise.

14. Contact

Questions about this policy can be sent to vectoriographics@gmail.com.

Before Work Begins

Please review your quote, timeline, project scope, and this policy before paying an invoice or approving work. Payment confirms that you understand custom design work is non-refundable once work begins.

Policy FAQ

Quick Answers

A few common questions about payments, cancellations, revisions, and final files.